Portuguese Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is actively seeking motivated and customer-focused Portuguese-speaking professionals to join their expanding Customer Support Services team based on-site in Sofia, Bulgaria. This position offers the opportunity to represent globally recognised brands while delivering outstanding service to Portuguese-speaking customers across multiple communication channels. It is suitable for experienced customer support specialists or enthusiastic newcomers ready to launch an international career, presenting a compelling and well-rewarded opportunity in Southeast Europe.

Requirements

• Native or fluent Portuguese language skills (both spoken and written) are essential for this role.
• Valid EU passport or the legal right to work within the European Union (mandatory).
• A strong customer-first mindset with excellent listening, communication, and problem-solving abilities.
• Comfortable working on-site in Sofia, Bulgaria, within a structured shift-based schedule.
• Proficient working knowledge of standard computer applications, CRM platforms, and digital communication tools.
• A positive, adaptable attitude with the ability to thrive in a fast-paced, multilingual customer support environment.

Nice To Haves

• Previous experience in Customer Support Services, call centre environments, or client-facing roles is advantageous but not strictly required.

Responsibilities

• Deliver high-quality customer support to Portuguese-speaking clients via telephone, email, and live chat in a professional and timely manner.
• Identify, investigate, and resolve customer queries, complaints, and technical issues efficiently while maintaining the highest standards of customer satisfaction.
• Accurately log and update customer interactions, case details, and resolutions within the company's CRM and support ticketing systems.
• Collaborate closely with internal teams and escalate complex issues to senior support specialists or relevant departments when required.
• Maintain up-to-date knowledge of client products, services, policies, and procedures to ensure accurate and confident customer communication.
• Meet and consistently exceed individual and team performance KPIs including customer satisfaction scores, response times, and first-contact resolution rates.
• Contribute to a positive, inclusive, and high-performance team environment within the Customer Support Services department.
• Participate actively in ongoing training sessions, quality assurance reviews, and coaching programmes to continuously develop professional skills.

Benefits

• Competitive Monthly Salary reflective of your experience and skills
• Fully Paid Training programme to ensure you are set up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and outstanding results
• €1,500 Signing Bonus awarded as a one-time payment to all new hires upon joining
• Clear career progression pathways within a fast-growing international Customer Support Services organisation
• A vibrant, multicultural workplace environment in one of Europe's most exciting and affordable capital cities
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed