Portuguese Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

5d • Onsite

About The Position

Mercier Consultancy Group is seeking a Portuguese Speaking iRobot Support Specialist for a global leader in consumer electronics, to be based in Sofia, Bulgaria. This role involves providing high-level technical support for advanced consumer electronics and smart home robotics, troubleshooting hardware and software issues, educating users, and maintaining case documentation. The position offers an opportunity for career advancement in a vibrant European capital.

Requirements

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Strong passion for consumer electronics and a genuine interest in smart technology.
• Excellent communication skills and the ability to explain complex technical solutions clearly.
• Previous experience in customer service or technical support is considered a significant advantage.
• Willingness to relocate to Sofia for this unique Portuguese Speaking iRobot Support Specialist position in Bulgaria.

Responsibilities

• Provide high-level technical support to customers regarding advanced consumer electronics and smart home robotics.
• Troubleshoot hardware and software connectivity issues for iRobot products via phone, email, and chat.
• Educate users on product features, maintenance best practices, and ecosystem integration to ensure a seamless consumer experience.
• Maintain detailed case documentation in our CRM system, ensuring accurate records of all technical interactions.
• Collaborate with internal teams to provide feedback on emerging technical trends within the consumer electronics market.
• Represent the brand with professionalism, ensuring high customer satisfaction scores in every interaction.
• Stay updated on the latest firmware and smart home innovations to deliver expert-level assistance.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• Professional growth opportunities within the competitive industry of consumer electronics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed