Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking an exceptional communicator for a Portuguese Speaking Customer Support Specialist position in Bulgaria. This role offers an outstanding opportunity to join a high-growth sector, where your language expertise will be crucial for providing world-class assistance to international clients within the Customer Support Services market.

Requirements

• Native or fluent Portuguese (spoken and written).
• Proficiency in English for effective team communication.
• Previous experience in a client-facing or Customer Support Services role is highly advantageous.
• Strong problem-solving skills and a customer-centric mindset.
• Valid EU passport (mandatory).
• Passion for excellence and a desire to build a career through high-quality Portuguese-speaking jobs in Europe.

Responsibilities

• Deliver professional and empathetic support to customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues efficiently to ensure high customer satisfaction levels.
• Maintain detailed and accurate records of client interactions within our internal CRM systems.
• Contribute to the continuous improvement of the Customer Support Services team by sharing insights and feedback.
• Collaborate with cross-functional departments to address service trends and improve overall user experience.
• Uphold the high standards of quality and professionalism expected at one of the premier Portuguese-speaking jobs in the region.
• Participate in ongoing training sessions to stay updated on product developments and service best practices.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new home.
• Monthly Performance Bonus linked to your success in the Customer Support Services sector.
• Access to professional development programs designed for those pursuing long-term jobs in Bulgaria.
• A vibrant, multicultural workplace culture in the heart of Sofia.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed