Portfolio Association Manager

Associa•Falls Church, VA

About The Position

Legum and Norman, an Associa company, is hiring a Portfolio Association Manager to oversee assigned single-family and condominium HOA communities in Anne Arundel, Prince George’s, and Howard counties. The role requires traveling to the corporate office in Falls Church, Virginia, three times a week. The Portfolio Association Manager oversees daily community operations, including administrative, financial, budgeting, code and compliance, maintenance, and capital project activities. The role partners with homeowners, board members, committee members, vendors, contractors, internal departments, and onsite staff to ensure communities are well cared for.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
At least 2 years of experience in community association or residential management.
Professional written and spoken communication skills.
Knowledge of conflict resolution techniques.
Customer-service mindset, team orientation, and proactive communication style.
Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
Organization and attention to detail, ownership and initiative, self-direction, and strong follow-up skills.

Responsibilities

Research and respond to inquiries by phone, email, and in person.
Conduct community walkthroughs and site inspections.
Meet and greet homeowners, visitors, contractors, and vendors.
Source maintenance vendors, negotiate vendor contracts, and schedule and coordinate vendors onsite.
Update homeowners about community news and events, maintenance projects, and HOA violation notices through email, mass email, letters, and flyers.
Review financials and create and manage budgets.
Schedule and facilitate monthly, quarterly, and yearly board meetings.
Coordinate architectural review requests.
Process invoices for billing.
Complete other projects as assigned.