Portfolio Association Manager
About The Position
CMC, an Associa company, is hiring a Portfolio Community Manager to oversee an assigned portfolio of homeowners association and condominium communities in Montgomery, Anne Arundel, and Carroll counties. The manager provides support to onsite staff and oversees administrative, maintenance, and capital projects across the assigned communities. The role reports to the corporate office in Columbia during the first 90 days for training, then requires attendance at the office two days per month. The position is onsite at the corporate office in Columbia and includes travel to assigned community sites for visits and inspections. Work hours are 9 a.m. to 5 p.m., with occasional evenings and weekends for board meetings, community events, and emergencies.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of experience in community association, single-family, multifamily, or apartment management, leasing, or vacation rental.
- Understanding of the relationships among the Board of Directors, Community Manager, and homeowners.
- Willingness to obtain CMCA certification within the first year of employment; the company pays for it.
- Customer-service-driven and team-oriented approach.
- Ability to read and interpret financial statements and reports, including balance sheets, income statements, operating expenses, reserves, delinquency reports, and variance analysis.
- Effective project management skills, including the ability to prioritize and manage multiple projects at different stages of completion and communicate with involved parties.
- Excellent written and spoken communication skills and conflict-resolution techniques.
- Self-motivated, proactive, detail-oriented, and a team player.
- Time-management and time-critical prioritization skills.
Responsibilities
- Manage phones and emails, research inquiries, and respond by phone and email.
- Enter and update community and homeowner information in the database; record and track documents and information.
- Assist homeowners with monthly payments and architectural review forms, and follow up with homeowners about Board decisions.
- Issue violation letters to homeowners and follow up to ensure violations are remedied.
- Create and send mass communications by mail and email about HOA guidelines, maintenance projects, and community events.
- Source vendors, submit requests for proposals, manage bidding and vendor selection, develop vendor relationships, and manage capital projects.
- Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite for repairs.
- Prepare board packets and agendas and coordinate and schedule monthly, quarterly, and annual board meetings.
- Create and manage budgets; review financial reports and interpret balance sheets, income statements, operating expenses, and reserve studies.
- Travel to assigned community sites to conduct site visits and inspections.
- Meet and collaborate with onsite staff, homeowners, residents, Board of Directors members, maintenance vendors, and contractors.
- Walk and inspect properties and ensure they are well maintained and comply with HOA codes, rules, and regulations.
- Implement Board policy and directives within the management agreement; work with the Board on strategic initiatives, policy governance, and association projects.
- Hire, train, and develop staff.
- Complete other projects as assigned.
Benefits
- Company-paid CMCA certification.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
