Portfolio Association Manager

Associa•Columbia, MD

8d•Onsite

About The Position

CMC, an Associa company, is hiring a Portfolio Community Manager to oversee an assigned portfolio of HOA and condominium communities in Montgomery, Anne Arundel, and Carroll counties. The role provides support to onsite staff and oversees administrative, maintenance, and capital projects for multiple assigned communities. The manager works onsite at the corporate office in Columbia during the first 90 days for training and reports there two days per month thereafter, while also traveling to assigned community sites for visits and inspections. The role works 9 a.m.–5 p.m., with occasional nights and weekends for board meetings, community events, and emergencies. The annual salary is $68,000–$70,000.

Requirements

High school diploma or GED equivalent.
At least 2 years of experience in community association, single-family, multifamily, apartment management, leasing, or vacation rental work.
Understanding of the relationships among the Board of Directors, Community Manager, and homeowners.
Willingness to obtain CMCA certification within the first year of employment; the company pays for it.
Customer-service-driven and team-oriented approach.
Ability to read and interpret financials, including balance sheets, income statements, operating expenses, reserves, delinquency reports, and variance analyses.
Effective project management skills, including prioritizing and managing multiple projects at different stages and communicating with all parties involved.
Excellent written and spoken communication skills and conflict-resolution techniques.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.

Responsibilities

Manage phones and email, research inquiries, and respond by phone and email.
Enter and update community and homeowner information in the database; record and track documents and other information.
Assist homeowners with monthly payments and architectural review forms, and follow up with homeowners on Board decisions.
Issue violation letters and follow up to ensure violations are remedied.
Create and send mass communications by mail and email about HOA guidelines, maintenance projects, and community events.
Source vendors, submit RFPs, manage bidding and vendor selection, develop vendor relationships, and manage capital projects.
Prioritize maintenance requests and work orders, and schedule and coordinate onsite maintenance vendors and contractors for repairs.
Prepare board packets and agendas, and coordinate and schedule monthly, quarterly, and annual board meetings.
Create and manage budgets; review and interpret financial reports, including balance sheets, income statements, operating expenses, and reserve studies.
Travel to community sites to conduct visits and inspections; walk and inspect properties to ensure they are well maintained and comply with HOA codes, compliance requirements, rules, and regulations.
Meet and collaborate with onsite staff, homeowners, residents, Board members, vendors, and contractors.
Implement Board policies and directives within the management agreement; work with the Board on strategic initiatives, policy governance, and association projects.
Hire, train, and develop staff.
Complete other projects as assigned.