Porter/Concierge

Phipps Houses•New York, NY

10d•Onsite

About The Position

Phipps Houses Group of Companies is seeking a Porter/Concierge for a new development in East New York. This hybrid role consists of four days per week as a Porter and one day per week as a Concierge. As staffing increases, the position may become a full-time Concierge role. The candidate must be flexible between the two roles and provide coverage for other full-time Concierges during lunch breaks or as needed. As a Porter, the employee performs cleaning and maintenance tasks throughout the property, including cleaning common areas and vacant apartments, handling compactor-room waste, replenishing bathroom supplies, replacing light bulbs, cleaning the garage, basement, and grounds, and clearing snow from walkways. The Porter may also transport small equipment or tools between departments and perform other assigned duties. As a Concierge, the employee maintains a professional and articulate presence when interacting with residents and guests. The role includes tracking work orders, supporting building access and security, monitoring security cameras and entrances, screening and announcing visitors, and helping manage tenant packages and the package room. The position pays $23.0819 per hour for 40 hours per week. The listed schedule is 4 p.m. to 12 p.m. on Saturday and Sunday, and 12 p.m. to 9 p.m. on Monday, Thursday, and Friday. The schedule may change based on site needs. The employer is unable to sponsor or take over sponsorship of an employment visa. The Phipps Houses Group of Companies and Phipps Neighborhoods are equal opportunity employers committed to integrity, excellence, and diversity.

Requirements

One to three months of related Porter or custodial experience and/or training.
Excellent customer service skills.
Proficiency with computers and familiarity with Microsoft Outlook.
Ability to work well with others as a team player.
Ability to manage tenant relationships professionally and courteously.
Excellent oral and communication skills.
Strong work ethic and attention to detail, with a focus on building cost control and efficiency.
Ability to multitask and manage multiple projects or tasks concurrently.
Ability to take direction from the Superintendent, Facilities Director, and management staff.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Prior experience as a Concierge in a residential building.
Prior direct experience and a proven track record in a similar role.
High school diploma or GED (preferred).

Responsibilities

Clean and polish lighting fixtures, marble surfaces, trim, rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, laundry rooms, locker rooms, and other work areas.
Sweep, scrub, mop, wax, and polish floors and stairways; dust furniture and equipment; and vacuum carpets.
Polish metalwork, clean tiles and saddles, wash walls and woodwork, and wash windows, door panels, and sills.
Empty wastebaskets and clean vacant apartments as required.
Check the compactor, remove full garbage bags, put them out for pickup according to schedule, and sweep, mop, and disinfect the compactor room.
Replenish bathroom supplies and replace light bulbs.
Clean the garage, basement area, and grounds; shovel snow and clear walkways in winter.
Transport small equipment or tools between departments and perform other assigned or needed duties.
Maintain a professional presence and communicate courteously with residents and guests.
Enter and track work orders submitted by residents or staff in the system.
Maintain building access and security for residents, employees, and guests, including monitoring security camera feeds and building entrances.
Recognize and escalate potential security or building issues to the resident manager in a timely manner.
Screen visitors and announce welcomed visitors using the building intercom system.
Assist with retrieving tenant packages according to established protocols and keep the package room orderly.
Provide coverage for other full-time Concierge staff during lunch breaks or as needed.