Pool Server

Marriott•West Palm Beach, FL

About The Position

Serve food courses and alcoholic beverages to guests, set tables according to event type and service standards, and answer questions about menu selections. Communicate with the kitchen about menu questions, wait times, re-cooked orders, product availability, and guests’ additional meal requirements, allergies, dietary needs, and special requests. Record orders in the MICROS system, check with guests to ensure satisfaction, maintain clean work areas and service items, complete closing duties, and present accurate checks and process payments. Follow company and safety and security procedures, report accidents and unsafe conditions, and complete required safety training and certifications. Maintain a clean, professional appearance and uniform, protect confidential information and company assets, welcome guests according to company standards, anticipate and address service needs, and communicate professionally. Build positive working relationships, support team goals, respond appropriately to colleagues’ concerns, and meet quality expectations. Perform other reasonable duties requested by supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent preferred.
No supervisory experience required.
No license or certification required.
Ability to read and visually verify information in various formats, including small print.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs and/or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to the event type and service standards.
Answer questions about menu selections.
Communicate with the kitchen about menu questions, wait times, re-cooked orders, and product availability.
Communicate guests’ additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system at the time of order.
Check with guests to ensure satisfaction with each food course and/or beverages.
Maintain cleanliness of work areas, china, and glassware throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present an accurate check to the guest and process payment.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean, professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally, maintain positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.