Pool Server

Azul Hospitality•Koloa, HI

10d•$16 - $17•Onsite

About The Position

The Pool Server provides friendly, courteous, and efficient food and beverage service to guests and maintains the cleanliness of the pool and surrounding areas, including trash and towel pickup. The role is based at Koloa Landing Autograph Collection in Koloa, Hawaii, and is full-time. Staff may work varying schedules to reflect hotel business needs and are required to attend scheduled training sessions and meetings. The job description notes that duties may change and are not limited to those listed.

Requirements

High school diploma or equivalent education.
Must be at least 21 years of age to serve alcohol.
Safe Server Alcohol and Food Handlers certification required.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills, excellent leadership capability, customer relations skills, attention to detail, and organizational skills.
Basic computer and computational ability; knowledge of basic Windows OS, MS Office, PMS, and POS functions.
Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Ability to work independently and demonstrate knowledge of table and bar service and spirits, beer, wine, and flavor profiles.
Ability to perform the essential job functions with or without reasonable accommodation.
Maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality and property grooming and uniform standards.
Regular attendance and ability to work varying schedules to meet hotel business needs; attendance at scheduled training sessions and meetings is required.
Physical ability to stand and exert mobility for up to four hours; maneuver in limited space and between simultaneous functions; lift up to 45 pounds; and push or pull carts and equipment weighing up to 250 pounds.
Ability to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, for one hour or more.
Ability to perform the physical activities described, including grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, and using fingers, wrists, and hands for picking, pinching, typing, and carrying out substantial movements.
Ability to communicate continuously with staff, guests, and supervisors and to use hearing, smell, taste, and vision to observe product quality and detect emergencies.

Nice To Haves

One to three years of food service experience preferred.
Micros POS experience preferred.

Responsibilities

Greet guests in a welcoming and friendly manner; take food and beverage orders; describe menu items and preparation methods; and suggest menu products.
Clear, clean, and reset tables as needed, maintain clean table sections and service areas, and ensure guests have the proper utensils.
Maintain cleanliness in the pool area, restaurant, and service areas in accordance with state and local health board requirements; pick up trash and towels, dispose of waste, clean glassware, and wipe service and preparation areas.
Perform opening and closing procedures and assigned side work, keeping tables and side stands stocked, tidy, and clean; participate in outlet deep cleaning.
Verify customer identification and legal drinking age, and do not serve alcohol to minors or intoxicated persons.
Attend to guest needs, ensure orders are charged to the correct room, and resolve issues promptly.
Operate a cash register/POS, accept cash and credit card payments, provide accurate change, and follow company customer service and cash-handling procedures.
Provide professional and courteous guest assistance consistent with high customer service standards.
Assist with guest inquiries; follow company safety and security policies; and report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable duties as requested by direct or indirect supervisors.
Maintain regular attendance, comply with hotel rules and regulations, and attend scheduled training sessions and meetings.