Pool Server

Pyramid Global Hospitality•Port Charlotte, FL

10h•Onsite

About The Position

The Pool Server delivers exceptional, personalized food and beverage service in a fast-paced outdoor pool environment at Sunseeker Resort Florida Gulf Coast. The role creates memorable guest experiences through attentive service, knowledgeable menu recommendations, and close collaboration with the service team while upholding the resort’s standards of excellence.

Requirements

Must be at least 18 years of age.
Previous serving experience is required.
Strong attention to cleanliness, safety, and overall presentation.
Experience handling payments and operating a point-of-sale (POS) system.
Ability to work varied shifts, including mornings, late evenings, weekends, and holidays, depending on outlet operating hours and/or hotel occupancy.
Excellent customer service skills, with a focus on personalized service.
Ability to function under pressure, manage multiple priorities, and meet established deadlines.
Mature personal discretion and sound judgment.
Professional appearance and demeanor, following grooming and uniform guidelines, including wearing slip-resistant shoes.
Ability to support management decisions once made.
Ability to communicate effectively with guests and team members.
Ability to prioritize and handle multiple tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Ability to take direction and collaborate in a team environment.
Proficiency in reading, writing, and mathematics in English.
Ability to work in a high-energy, demanding environment, both independently and with team members.
Ability to work unsupervised for extensive periods and use good judgment when dealing with customers and peers.

Nice To Haves

Serving experience in a high-volume or resort environment.
ServSafe Certification or equivalent.
TIPS Certification or equivalent.

Responsibilities

Greet and engage guests warmly, creating a welcoming and personalized poolside experience.
Guide guests through food and beverage menus, offer knowledgeable recommendations, and upsell to enhance their experience.
Take and deliver orders accurately and efficiently, providing timely and attentive service.
Monitor guest needs, respond promptly to requests, and anticipate opportunities to exceed expectations.
Maintain strong knowledge of menus, daily specials, and beverage offerings, including liquor, beer, and wine.
Process point-of-sale transactions quickly and accurately.
Collaborate with barbacks, runners, bartenders, and pool attendants to ensure seamless service.
Maintain a clean, organized, and well-presented work environment.
Complete opening, closing, and side work to uphold cleanliness and operational standards.
Support other service areas as needed, including seating, stocking, and general operations.
Follow food safety, sanitation, and alcohol service regulations.
Perform other duties as assigned.