Pool & Fitness - Pool & Fitness Manager

Hotels and Resorts of Halekulani•Honolulu, HI

1d•$78,000 - $87,500•Onsite

About The Position

The Pool & Fitness Manager is responsible for the leadership, daily operation, service standards, financial performance, safety, maintenance coordination, and overall guest experience of Halekulani and Halepuna Waikiki’s pool and fitness operations. The manager creates a relaxing, engaging, authentic, safe, well-maintained, and seamless experience while championing Forbes Travel Guide Five-Star standards and aligning operations with the properties’ service philosophy. Key priorities include consistent service delivery, revenue generation, team development, interdepartmental coordination, and compliance with hotel standards and applicable health, safety, sanitation, and local regulations. The role directs pool, fitness, and guest-facing outdoor operations, including poolside and beach towel service, passed amenities, support for Food & Beverage operations and the surf program, daily opening and closing, and development of programs and activities. The manager monitors guest satisfaction and leads service recovery, collaborates with other hotel departments, and provides visible leadership during assigned shifts. The position oversees budgets, labor planning, payroll, expenses, forecasting, and financial performance. It maintains compliance with safety and public-health requirements, pool regulations, required records, pool rules, and emergency action plans; monitors weather and responds to emergencies and incidents. The manager recruits, schedules, coaches, trains, and develops team members, monitors performance and service standards, provides hands-on operational support as needed, and addresses performance concerns. Reports to the Director of Spa & Wellness and supervises Pool Service Attendants, Pool Attendants, and the Pool Supervisor.

Requirements

Three years of leadership experience in luxury resort, hospitality, pool/recreation, or food and beverage operations, including responsibility for daily operations, guest service, staffing, and financial oversight.
At least two years of managerial and supervisory experience leading teams.
High school diploma or equivalent vocational training certificate.
CPR/First Aid certification, or ability to obtain required certifications.
Ability to lead large teams and oversee multiple operational areas.
Strong knowledge of pool and fitness operations, including budget oversight, labor management, and revenue performance.
Strong leadership, communication, and guest service skills.
Experience in financial management, including budgeting, forecasting, and cost control.
Ability to anticipate guest needs, acknowledge guests, and respond promptly to requests.
Knowledge of hotel services and features and local attractions and activities to answer guest inquiries accurately.
Ability to work independently without daily supervision.
Strong organizational skills, attention to detail, and ability to manage multiple tasks, prioritize, and meet timelines.
Ability to maintain positive relationships with guests and team members and communicate with a poised, professional, clear, and courteous manner.
Proficiency in Microsoft products.
Ability to analyze operational information, prioritize competing needs, and make timely decisions within established policies and procedures.
Ability to perform under stressful conditions while maintaining a courteous and professional demeanor and to work collaboratively with other team members.

Responsibilities

Champion Forbes Travel Guide Five-Star standards across departmental operations and reinforce service standards through training, education, performance monitoring, and continuous improvement.
Direct pool, fitness, and guest-facing outdoor operations to deliver an exceptional guest experience, including towel service and passed amenities; support Food & Beverage operations and the surf program.
Monitor guest satisfaction, identify service improvements, respond to guest needs, and resolve concerns through service recovery.
Oversee daily pool and fitness center operations, including opening and closing procedures.
Develop and implement pool and fitness programs and activities.
Coordinate and communicate with Laundry, Food & Beverage, Front Office, Housekeeping, Engineering, and other departments.
Provide visible leadership and oversight throughout assigned shifts.
Manage departmental budgets, labor planning, payroll, operating expenses, forecasting, and financial performance.
Ensure compliance with safety, health, sanitation, environmental, regulatory, state public-health, and local pool requirements; maintain required logs and records.
Enforce pool rules, safety policies, and emergency action plans; monitor weather and make operational decisions during inclement weather while remaining on-site and available to guests and team members.
Respond to emergencies and incidents and complete required documentation and reporting.
Recruit, motivate, coach, and schedule team members to meet business and service needs, fostering accountability, teamwork, hospitality, and service excellence.
Monitor team performance, cleanliness, productivity, timeliness, accuracy, service flow, and pool service standards.
Provide hands-on operational support during high-volume periods, staffing challenges, special events, and other business needs.
Train and develop team members in service standards, product knowledge, POS procedures, and guest service.
Address performance concerns through coaching and counseling, complete required documentation, and hold team members accountable for standards.
Perform other duties as required or assigned.