Pool & Fitness - Pool & Fitness Manager

Halekulani Hotel•Honolulu, HI

About The Position

The Pool & Fitness Manager leads the daily operations, service standards, financial performance, safety, maintenance coordination, and guest experience for the pool and fitness operations at Halekulani and Halepuna Waikiki. The manager creates a relaxing, engaging, authentic, safe, well-maintained, and seamless experience, championing Forbes Travel Guide Five-Star standards and aligning operations with the properties’ service philosophy and commitment to excellence. The role oversees pool, fitness, and guest-facing outdoor operations, including poolside and beach towel service, passed amenities, support for Food & Beverage operations and the surf program, and development of pool and fitness programs. It also manages budgets, labor planning, payroll, expenses, forecasting, and financial performance; ensures compliance with health, safety, sanitation, environmental, and regulatory requirements; and leads emergency response and required documentation. The manager recruits, schedules, coaches, and develops team members; monitors operational and service performance; and provides hands-on support during busy periods, staffing challenges, and special events. The position reports to the Director of Spa & Wellness and supervises Pool Service Attendants, Pool Attendants, and the Pool Supervisor.

Requirements

Three years of leadership experience in luxury resort, hospitality, pool/recreation, or food and beverage operations, including responsibility for daily operations, guest service, staffing, and financial oversight.
At least two years of managerial and supervisory experience leading teams.
High school diploma or equivalent vocational training certificate.
CPR/First Aid certification, or ability to obtain required certifications.
Ability to lead large teams and oversee multiple operational areas.
Strong knowledge of pool and fitness operations, budget oversight, labor management, and revenue performance.
Strong leadership, communication, and guest service skills.
Experience in financial management, including budgeting, forecasting, and cost control.
Ability to anticipate guest needs, acknowledge guests, and respond promptly to requests.
Knowledge of hotel services and features and local attractions and activities to answer guest inquiries accurately.
Ability to work independently without daily supervision.
Strong organizational skills, attention to detail, and ability to manage multiple tasks, prioritize work, and meet established timelines.
Ability to maintain positive relationships with guests and team members and communicate in a poised, courteous, and professional manner.
Proficiency in Microsoft products.
Ability to analyze operational information, prioritize competing guest, staffing, and service needs, and make timely decisions within established policies and procedures.
Ability to perform under stressful conditions while maintaining a courteous and professional demeanor and to work collaboratively with other team members.

Responsibilities

Champion Forbes Travel Guide Five-Star standards and lead related training, education, performance monitoring, and service-standard reinforcement.
Direct pool, fitness, and guest-facing outdoor operations to deliver an exceptional guest experience.
Ensure guests receive poolside and beach towel services and passed amenities throughout the day.
Support Food & Beverage operations and the surf program.
Monitor guest satisfaction, identify improvements, and respond to guest needs through effective service recovery.
Oversee daily pool and fitness center operations, including opening and closing procedures.
Develop and implement pool and fitness programs and activities.
Coordinate and communicate with Laundry, Food & Beverage, Front Office, Housekeeping, Engineering, and other departments.
Provide visible leadership and oversight throughout assigned shifts.
Manage departmental budgets, labor planning, payroll, operational expenses, forecasting, and financial performance.
Ensure compliance with safety, health, sanitation, environmental, and regulatory requirements, including state public health requirements and local pool regulations; maintain required logs and records.
Enforce pool rules, safety policies, and emergency action plans; monitor weather and make operational decisions during inclement conditions to protect guests and team members.
Respond to emergencies and incidents and complete required documentation and reporting.
Recruit, motivate, schedule, coach, and develop team members; foster hospitality, accountability, teamwork, and service excellence.
Monitor team performance, cleanliness, productivity, timeliness, accuracy, service flow, and pool service standards.
Provide hands-on operational support during high-volume periods, staffing challenges, special events, and other business needs.
Train team members in service standards, product knowledge, POS procedures, and guest service.
Address performance concerns through coaching and counseling, document actions, and hold team members accountable for service and operational standards.
Perform other duties as required or assigned.