Fitness Manager

American Family Fitness•Fredericksburg, VA

4d•$50,000 - $60,000•Onsite

About The Position

The Fitness Manager leads, manages, trains, and develops the fitness and personal training team in accordance with the company’s mission, vision, service standards, and business philosophy. The role aims to optimize personal training revenue, member growth and retention, and club profitability, while managing department revenue and non-revenue performance and payroll budgets. The manager oversees fitness staff recruitment, training, scheduling, coaching, performance reviews, and personnel administration. The role also manages fitness consultations and training programs, supports customer service and member concerns, maintains safe and clean fitness operations, and works with club and regional leadership to develop and evaluate department goals. Additional duties include monitoring payroll and certifications, maintaining records and maintenance logs, supporting department communications and social media, assisting with pool-testing schedules, and teaching classes as needed.

Requirements

At least one year of management experience.
Three years of personal training experience.
NASM, CSCS, ACSM, or NCCA-accredited certification.
CPR and AED certification.
Proficient oral, written, and technology communication skills, including email and texting.
Knowledge of business software and Microsoft Windows/Office.

Responsibilities

Lead, manage, train, and develop fitness and personal training team members in line with company standards and goals.
Drive positive year-over-year personal training revenue and achieve or exceed monthly goals.
Manage department revenue, non-revenue performance, and payroll budgets.
Implement guidelines for safe and effective fitness programs and maintain safety and cleanliness standards on the fitness floor.
Provide excellent customer service, respond to member concerns promptly and professionally, and model appropriate conduct for the team.
Hire, recruit, train, and maintain a proactive, efficient, professional, and friendly fitness team.
Schedule fitness staff to provide appropriate coverage and high-quality service for members.
Develop and evaluate department goals with the General Manager and Regional Director; participate in club, department, and company meetings.
Coach, educate, support, and communicate with team members; provide ongoing feedback and performance reviews, document progress, and use disciplinary action or termination when necessary.
Hold regular department meetings for training and information sharing, and submit meeting minutes to the appropriate leaders.
Complete new-hire paperwork and arrange orientations before new team members are placed on the schedule.
Schedule and conduct fitness consultations, personal training, small-group and team training sessions, and other member or guest programs.
Maintain personnel records, track trainer certifications, and complete required administrative paperwork accurately and on time.
Conduct monthly personal training sales meetings and integrate fitness programming with group exercise programs.
Monitor and process fitness staff payroll.
Perform daily club walk-throughs, report maintenance issues, and maintain the maintenance log.
Teach classes as needed and ensure instructors follow company and industry guidelines for safe and effective exercise, including appropriate modifications.
Enter program attendance and club traffic data regularly in the appropriate locations.
Partner with the Director of Member Relations to update department social media.
Assist with the pool-testing schedule.
Maintain open and timely communication with leadership, company personnel, team members, and members; follow the proper chain of command.
Attend seminars and conventions, expand certifications, and pursue self-education for professional growth.
Perform other duties as reasonably assigned.