Pool Concierge

Marriott•Phoenix, AZ

12d

About The Position

The Pool Concierge responds to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers. The role responds to guests’ special requests, including those of guests with unique needs, and follows up to ensure satisfaction. It gathers and shares information about the property, nearby amenities, special events, and activities. The Pool Concierge answers, records, and processes guest calls, messages, requests, questions, and concerns, contacting the appropriate person or department as needed to resolve issues. The position reviews shift logs and daily memo books, documents pertinent information in logbooks, and monitors the club lounge for seating availability, service, safety, and guests’ well-being. The role reports accidents, injuries, and unsafe working conditions to a manager and completes required safety training and certifications. It follows company policies and procedures; maintains a clean, professional uniform and appearance; protects confidential information and company assets; welcomes and acknowledges guests; anticipates and addresses service needs; assists individuals with disabilities; and thanks guests genuinely. The Pool Concierge communicates professionally, prepares and reviews written documents accurately, answers telephones with appropriate etiquette, builds positive working relationships, supports team goals, responds appropriately to employee concerns, and complies with quality assurance standards. The role requires standing, sitting, or walking for extended periods or an entire shift and moving objects weighing up to 10 pounds without assistance. Other reasonable duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Arrange or identify providers for guest requests such as transportation, reservations, and dry cleaning.
Respond to guests’ special requests, including requests from guests with unique needs, and follow up to ensure satisfaction.
Provide guests with information about the property, surrounding amenities, special events, and activities.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Review shift logs and daily memo books and document pertinent information in logbooks.
Monitor the club lounge for seating availability, service, safety, and guests’ well-being.
Report accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications.
Follow company policies and procedures; maintain a clean and professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation to guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, listen and respond to employee concerns, and comply with quality assurance standards.
Perform other reasonable duties as requested by supervisors.