Pool Club Server

The Boca Raton•Boca Raton, FL

13d•Onsite

About The Position

The Pool Server is a front-of-house service professional who provides attentive, friendly, and efficient food and beverage service in an outdoor poolside environment. The role involves serving guests in pool seating areas, cabanas, and loungers, maintaining strong service fundamentals in a fast-paced setting, and working comfortably in varying outdoor conditions, including heat, humidity, sun exposure, and occasional rain. The ideal candidate has prior serving experience and can maintain a professional, positive, guest-focused demeanor while helping create an enjoyable luxury resort pool experience. The position reports to the Restaurant General Manager and works closely with bartenders, server assistants, culinary staff, pool operations, and restaurant management. It involves regular direct interaction with resort guests and members. Physical requirements include walking or standing to a significant degree and lifting up to 50 pounds, with frequent lifting and carrying of objects weighing up to 25 pounds.

Requirements

Basic knowledge of food and beverage service standards and guest relations.
Working knowledge of menu items, cocktails, and poolside offerings.
Ability to communicate clearly in English to explain menu items and record orders.
Ability to multitask and remain organized in a fast-paced outdoor environment.
Ability to transport trays weighing up to 40 pounds through poolside service areas.
Ability to maintain professionalism while working outdoors.
Must obtain and maintain required licenses or certifications, as applicable.
Physical ability to lift up to 50 pounds, with frequent lifting and carrying of objects weighing up to 25 pounds; walk or stand to a significant degree; and reach, handle, feel, talk, hear, and see.

Nice To Haves

High school diploma or equivalent preferred.
Six months to one year of prior serving experience preferred.
Resort or outdoor service experience is a plus.
CPR and/or First Aid certification preferred.

Responsibilities

Greet guests promptly and courteously at poolside seating areas, cabanas, and loungers.
Take accurate food and beverage orders and explain menu items, daily specials, and featured cocktails.
Maintain an attentive presence throughout the pool area, anticipate guest needs, and respond promptly.
Deliver food and beverages accurately and efficiently, with appropriate presentation and attention to safety.
Replenish beverages, check in with guests, present dessert and specialty beverage options when applicable, and thank guests at the conclusion of service.
Enter orders accurately into the POS system and communicate with the kitchen and bar to support timely service.
Retrieve completed orders, verify their accuracy and presentation, and deliver them promptly.
Process guest checks accurately and follow resort procedures.
Adapt service to outdoor conditions, changing pool activity, guest movement, seating arrangements, and guest activity levels.
Remain aware of safety considerations involving wet surfaces, high temperatures, and pool operations.
Follow established steps of service and poolside service standards, including applicable alcohol-service regulations, ID verification, and responsible service practices.
Support bartenders, server assistants, and management to ensure smooth service flow.
Check assigned sections for cleanliness, organization, and readiness before, during, and after shifts.
Perform opening, running, and closing side work, including restocking supplies and maintaining service areas.
Clear and reset tables, loungers, and cabana areas as needed.
Perform general cleaning using approved cleaning products and maintain health and safety standards.
Attend required meetings and trainings.
Perform additional duties as assigned to support pool operations.