Pool & Beach Attendant

Loews Hotels•Miami Beach, FL

2d•Onsite

About The Position

The Pool & Beach Attendant welcomes guests to the resort’s pools, beach areas, fitness spaces, and recreation activities. The role supports daily programming, cabana and chair reservations, equipment setup and maintenance, guest service, and the safety and cleanliness of recreation areas. The attendant helps create engaging and seamless experiences while maintaining the hotel’s service and brand standards. The position works with guests and teams across the property, including Recreation, Housekeeping, Engineering, Security, Marketing/Events, Front Desk, Concierge, and Food & Beverage. Duties include responding to guest needs, supporting incident and emergency procedures, keeping supplies and equipment organized, and assisting with seasonal and special events. The role may require varying schedules to reflect business needs and requires a valid driver’s license to shuttle guests by golf cart around the property, including Silver Strand Beach Hut.

Requirements

Previous customer service or hospitality experience is preferred.
CPR/AED and First Aid certification, or willingness to obtain certification upon hire.
Strong communication and interpersonal skills, including confidence facilitating small groups and family activities.
Basic proficiency with Microsoft Office tools, including Teams, Word, and Excel, and point-of-sale systems; comfort with scheduling tools.
Reliable, organized, proactive, and collaborative approach.
Knowledge of local attractions and outdoor or recreation practices, and comfort working outdoors.
Valid driver’s license for guest transportation by golf cart.
Ability to regularly lift 45 pounds; reach, bend, crouch, kneel, push, pull, and walk; and stand for several hours at a time.
Ability to work varying schedules to reflect business needs.

Nice To Haves

Recreation, fitness, or resort experience.
Lifeguard certification, depending on property needs.
Multilingual abilities.

Responsibilities

Greet guests at pools, beach areas, fitness centers, and recreation desks, and provide information about amenities, hours, and programming.
Host and support daily activities, including fitness classes, lawn games, children’s crafts, movie nights, and seasonal events.
Create a warm and friendly atmosphere while maintaining the hotel’s service and brand standards.
Assist with cabana and chair reservations, escort guests to assigned locations, and set up towels, water, and amenities.
Anticipate guest needs and resolve concerns or escalate them to the Recreation Manager when appropriate.
Monitor recreation areas for safety, capacity, and cleanliness, and enforce property rules and local regulations.
Set up, inspect, and break down equipment such as umbrellas, lounge chairs, game sets, and fitness accessories.
Conduct regular walk-throughs for hazards and respond promptly to spills, weather changes, and other conditions.
Support incident response and emergency procedures and call for assistance as needed.
If certified, provide basic first aid within the scope of training and assist lifeguard staff during emergencies.
Maintain inventory of towels, supplies, and recreation equipment; track usage and report loss or damage.
Prepare activity spaces according to schedules and planograms or diagrams, maintaining visual order and brand cohesion.
Process cabana, activity, and rental transactions where applicable, and handle cashless payments according to policy.
Coordinate with Housekeeping and Engineering on cleanliness and maintenance needs, and submit and follow up on work orders.
Support seasonal programming rollouts, holiday events, and special activations with Marketing and Events.
Share guest feedback and participation trends with the Recreation Manager to help improve programming.
Communicate with Front Desk, Concierge, and Food & Beverage teams to coordinate guest requests and service timing.
Attend meetings and training sessions and maintain current knowledge of offerings, promotions, and safety procedures.
Shuttle guests by golf cart around the property, including Silver Strand Beach Hut.
Comply with legal policies and requirements to protect recreation outlets and the hotel’s reputation.
Maintain regular attendance, attend mandatory training and meetings, and perform other duties as assigned.