Pool & Beach Attendant

Loews Hotels & Co • Miami Beach, FL

1d • Onsite

About The Position

The Pool & Beach Attendant welcomes guests to the hotel’s pools, beach areas, fitness spaces, and recreation activities. The role supports daily programming, cabana and chair service, equipment setup, and guest requests while maintaining a safe, clean, organized, and engaging environment consistent with the hotel’s brand standards. The attendant coordinates with the Recreation Manager and other hotel departments, supports incident and emergency procedures, and helps deliver memorable recreation experiences. The position requires a valid driver’s license and transporting guests by golf cart around the property, including to Silver Strand Beach Hut. The role may involve varying schedules based on business needs.

Requirements

• Valid driver’s license.
• Previous customer service or hospitality experience is preferred.
• Strong communication and interpersonal skills, including confidence facilitating small groups and family activities.
• Basic proficiency with Microsoft Office (Teams, Word, and Excel), point-of-sale systems, and scheduling tools.
• Reliable, organized, proactive, and collaborative approach.
• Comfort working outdoors and knowledge of local attractions and outdoor or recreation practices.
• Ability to regularly lift 45 pounds; reach, bend, crouch, kneel, push, pull, and walk; and stand for several hours at a time.

Nice To Haves

• Recreation, fitness, or resort experience.
• CPR/AED and First Aid certification, or willingness to obtain certification upon hire.
• Lifeguard certification, depending on property needs.
• Multilingual abilities.

Responsibilities

• Greet guests at pools, beach areas, fitness centers, and recreation desks; provide information about amenities, hours, and programming.
• Host and support daily activities such as fitness classes, lawn games, children’s crafts, movie nights, and seasonal events.
• Maintain a warm, friendly atmosphere while following hotel brand standards.
• Assist with cabana and chair reservations, escort guests to assigned locations, and prepare setups with towels, water, and amenities.
• Anticipate guest needs, resolve concerns, and escalate issues to the Recreation Manager when appropriate.
• Monitor recreation areas for safety, capacity, and cleanliness; enforce property rules and local regulations.
• Set up, inspect, and break down equipment, including umbrellas, lounge chairs, game sets, and fitness accessories.
• Conduct walk-throughs to identify hazards and respond promptly to spills, weather changes, and other conditions.
• Support incident response and emergency procedures, calling for assistance as needed; if certified, provide basic first aid within the scope of training and assist lifeguard staff during emergencies.
• Maintain towel, supply, and recreation equipment inventories; track usage and report loss or damage.
• Prepare activity spaces according to schedules and planograms or diagrams, maintaining visual order and brand cohesion.
• Process cabana, activity, and rental transactions where applicable, and handle cashless payments according to policy.
• Coordinate with Housekeeping and Engineering on cleanliness and maintenance needs; submit and follow up on work orders.
• Support seasonal programming, holiday events, and special activations with Marketing and Events.
• Share guest feedback and participation trends with the Recreation Manager.
• Coordinate with Front Desk, Concierge, and Food & Beverage teams regarding guest requests and service timing.
• Attend meetings and training sessions and stay current on offerings, promotions, and safety procedures.
• Transport guests around the property by golf cart, including to Silver Strand Beach Hut.
• Comply with legal policies and requirements to protect recreation outlets and the hotel’s reputation.
• Maintain regular attendance, attend mandatory training sessions and meetings, and perform other assigned duties.
• Work varying schedules as business needs require.

Benefits

• Competitive health and wellness benefits.
• 401(k) with company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and paid pet bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Complimentary meals in the Team Member Café while working.
• Team Member hotel rates, discounts, and other perks. Benefits are subject to eligibility and may vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed