Polish Speaking Player Support Specialist for Riot Games Account - Work In Sofia

Mercier Consultancy Group

2d•Onsite

About The Position

Mercier Consultancy Group is seeking a passionate gamer to join their team in Sofia, Bulgaria, as a Polish Speaking Player Support Specialist for Riot Games Account. This role offers a unique opportunity to work within the Gaming & Esports industry, providing world-class assistance to players globally. It is described as one of the most sought-after Polish-speaking jobs currently available.

Requirements

Native or fluent Polish (spoken and written) is strictly required for this role.
Valid EU passport (mandatory) to facilitate relocation for our jobs in Bulgaria.
A genuine passion for Gaming & Esports and familiarity with Riot Games titles.
Professional proficiency in English to collaborate within our international team.
Strong problem-solving skills and a player-first mindset.
Previous experience in customer service or community management is highly advantageous.

Responsibilities

Act as the primary point of contact for Polish-speaking players, resolving technical and account-related inquiries.
Maintain deep knowledge of Riot Games titles to provide expert, community-focused support.
Ensure high satisfaction levels by delivering empathetic and efficient solutions within the Gaming & Esports ecosystem.
Monitor community platforms and report emerging trends or technical issues to the internal management team.
Participate in team-building activities to foster a collaborative culture within our office for jobs in Bulgaria.
Contribute to the continuous improvement of support documentation and internal knowledge bases for the Polish market.
Adhere to strict data privacy and security protocols while handling sensitive player information.