Greek Speaking Player Support for Riot Games Account - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d•Onsite

About The Position

We are searching for a passionate professional to join our team in Sofia for a Greek Speaking Player Support Specialist for Riot Games Account position in Bulgaria. This role is a unique gateway for gamers to build a career in the competitive Gaming & Esports industry while enjoying a fully supported relocation experience.

Requirements

Native or fluent Greek (spoken and written) for high-level player interaction.
Valid EU passport (mandatory) for seamless international employment.
Strong passion for the Gaming & Esports industry and familiarity with Riot Games titles.
Excellent communication skills and the ability to maintain composure in a fast-paced environment.
Availability to work on-site in Sofia, Bulgaria for this premier career opportunity.
Proven interest in pursuing Greek-speaking jobs within the technology and gaming sectors.

Responsibilities

Provide world-class support to players of major Riot Games titles, ensuring an exceptional user experience.
Troubleshoot technical issues and account concerns through ticket, live chat, and email communication.
Maintain deep knowledge of game mechanics, patches, and lore to offer expert assistance to the Greek-speaking community.
Collaborate with internal teams to escalate complex technical bugs and game-balancing feedback.
Act as a brand ambassador for one of the most prestigious studios in the Gaming & Esports industry.
Contribute to the positive culture of our Sofia office by sharing your passion for gaming and digital entertainment.
Meet key performance indicators (KPIs) related to response times and player satisfaction scores.