Greek Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a fluent or native Greek speaker for a Customer Support Services role in Sofia, Bulgaria. This on-site position involves representing international brands and providing outstanding service experiences to Greek-speaking customers via multiple channels. It offers growth opportunities, excellent compensation, and an international experience.

Requirements

• Native or fluent Greek language skills, both spoken and written, are essential for this role.
• A valid EU passport is mandatory for this position.
• A good working knowledge of English is required for internal communication and training purposes.

Nice To Haves

• Previous experience in customer support, customer service, or a related field within the Customer Support Services industry is advantageous but not strictly required.
• Strong interpersonal and communication skills with a genuine passion for helping people and resolving issues effectively.
• Proficiency with standard computer applications, CRM tools, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Deliver high-quality customer support to Greek-speaking clients via phone, email, and live chat channels in a professional and timely manner.
• Accurately identify, assess, and resolve customer enquiries, complaints, and requests in accordance with company service standards and policies.
• Maintain a thorough and up-to-date knowledge of the products, services, and procedures relevant to the client account you are supporting.
• Log all customer interactions, updates, and resolutions clearly and accurately within the designated customer relationship management (CRM) system.
• Collaborate proactively with internal teams, supervisors, and quality assurance staff to continuously improve service delivery and customer satisfaction scores.
• Escalate complex or unresolved cases to senior support specialists or relevant departments, ensuring seamless follow-up and customer satisfaction.
• Adhere to all performance targets, quality benchmarks, and compliance requirements within the Customer Support Services environment.
• Actively contribute to team meetings, training sessions, and feedback initiatives to support a positive and high-performing workplace culture.

Benefits

• Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services sector.
• Fully Paid Training provided from day one to ensure your complete confidence and success in the role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation to make your move to Bulgaria seamless and stress-free.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus (one-time) exclusively for new hires joining Mercier Consultancy Group.
• A dynamic, multicultural, and supportive work environment in the heart of Sofia.
• Genuine opportunities for career progression and professional development within a global organisation.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed