Polish Speaking CX Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across the European BPO and customer support services sectors. We pride ourselves on facilitating career growth through exclusive opportunities that define the future of global client relations. We are currently seeking a dynamic professional for our Polish Speaking CX Specialist position in Bulgaria. This is a unique opportunity to advance your career in the customer support services industry while enjoying a comprehensive relocation package in the heart of the Balkans.
Requirements
- Native or fluent Polish (spoken and written).
- Valid EU passport or right to work in the EU (mandatory).
- Professional proficiency in English to collaborate with our diverse international team.
- Ability to relocate to Sofia for this exciting addition to the Polish-speaking jobs market.
Nice To Haves
- Proven experience or a strong interest in the customer support services industry.
- Strong problem-solving skills and a customer-centric mindset.
Responsibilities
- Deliver exceptional customer support services to Polish-speaking clients across multiple digital channels.
- Resolve complex inquiries with a focus on high-quality customer experience and brand loyalty.
- Act as a brand ambassador, maintaining professional communication standards for this Polish Speaking CX Specialist position in Bulgaria.
- Collaborate with internal teams to streamline support workflows and enhance service efficiency.
- Proactively identify areas for process improvement within the customer support lifecycle.
- Maintain accurate records of customer interactions and service documentation in our internal CRM systems.
- Participate in ongoing training to stay updated on product knowledge and communication best practices.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Attractive Monthly Performance Bonus.
- €1,500 Signing Bonus (one-time).
- Opportunities for professional growth within the competitive landscape of jobs in Bulgaria.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
