French Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is seeking an exceptional professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-focused expert looking to build a career in the customer support services industry while enjoying the vibrant lifestyle and professional growth opportunities offered by one of the most exciting jobs in Bulgaria.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Strong proficiency in English to collaborate within our international corporate environment.
• A customer-centric mindset with a passion for excellence in the customer support services industry.
• Excellent problem-solving skills and the ability to multitask in a fast-paced environment.
• Prior experience in customer-facing roles is highly advantageous for those applying for this French Speaking CX Specialist position in Bulgaria.

Responsibilities

• Deliver premium-level support to French-speaking clients through omnichannel communication including email, chat, and phone.
• Represent our clients with excellence, ensuring that every customer interaction reflects a commitment to quality in the customer support services sector.
• Resolve complex inquiries and technical issues with efficiency and empathy to ensure high customer satisfaction ratings.
• Collaborate with international teams to refine internal processes and elevate the standard of customer experience provided.
• Maintain detailed documentation of customer interactions within our CRM systems to track performance metrics accurately.
• Stay up-to-date with product knowledge and service policies to provide accurate and authoritative information to end-users.
• Contribute to a high-performance office culture where individual and team targets are consistently met.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Professional career progression pathways in one of the leading French-speaking jobs in Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed