Dutch Speaking CX Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international staffing firm and a leader in European talent acquisition and BPO solutions. We pride ourselves on connecting top-tier professionals with world-class opportunities, specializing in high-growth roles within the dynamic Customer Support Services industry. We are currently seeking an ambitious professional for a Dutch Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career while experiencing the vibrant culture of one of Europe’s most exciting emerging hubs for Dutch-speaking jobs.
Requirements
- Native or fluent Dutch (spoken and written) is mandatory for this role.
- Valid EU passport (required for all applicants).
- Ability to thrive in an on-site office environment in Sofia, Bulgaria.
- Strong command of English, allowing you to collaborate effectively within our international office culture.
Nice To Haves
- Prior experience in Customer Support Services or a similar client-facing role is preferred.
- Excellent communication and problem-solving skills with a service-oriented mindset.
Responsibilities
- Deliver exceptional omnichannel support to clients within the fast-paced Customer Support Services sector.
- Resolve complex customer inquiries with professionalism, efficiency, and a high degree of empathy.
- Maintain detailed customer records and provide accurate insights to improve service quality.
- Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.
- Identify trends in customer feedback to provide actionable suggestions to the management team.
- Stay updated on product knowledge and internal processes to ensure consistent, high-quality support.
- Contribute to a positive team environment while meeting individual and collective performance KPIs.
Benefits
- Competitive Monthly Salary reflecting your talent and expertise.
- Fully Paid Training to ensure you excel in your new career path.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.
- Generous Monthly Performance Bonus structures for top performers.
- €1,500 Signing Bonus (one-time) for all successful new hires.
- Ongoing professional development and access to exclusive jobs in Bulgaria.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
