Dutch Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking an ambitious professional for a Dutch Speaking Advisor for Online Payment Platform position in Bulgaria. This role offers a unique opportunity to advance your career in the FinTech industry within one of the most exciting Dutch-speaking jobs available in the region. The position involves providing high-level support for users of a leading online payment platform, resolving complex inquiries related to digital wallets, payment processing, and account security, and maintaining a deep understanding of financial regulations.

Requirements

• Native or fluent Dutch (spoken and written) is absolutely essential.
• Valid EU passport is mandatory for this on-site role in Bulgaria.
• Strong interest in the FinTech industry and passion for digital payment innovation.
• Excellent communication skills with the ability to explain complex financial concepts clearly.
• Proficiency in English to collaborate within our diverse, multinational team.
• Prior experience in customer experience or financial services is highly preferred.

Responsibilities

• Provide high-level support for users of a leading online payment platform, ensuring seamless financial transactions.
• Resolve complex inquiries regarding digital wallets, payment processing, and account security within the FinTech ecosystem.
• Maintain a deep understanding of financial regulations and compliance procedures to protect user data and funds.
• Collaborate with cross-functional teams to identify and escalate technical issues impacting the payment user experience.
• Educate clients on the latest platform features and financial tools to drive product adoption and satisfaction.
• Contribute to the continuous improvement of internal service protocols by providing feedback on industry trends.
• Ensure all interactions reflect the premium service standards expected in the financial technology sector.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on FinTech platforms and systems
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Monthly Performance Bonus linked to service quality
• €1,500 Signing Bonus (one-time payment for new hires)
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed