Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with top-tier organizations within the global Customer Support Services industry. We specialize in facilitating seamless transitions for high-caliber professionals seeking career advancement through the most competitive Dutch-speaking jobs currently available across Europe. We are currently looking for a talented individual to join our client in Sofia, Bulgaria, for a Dutch Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication-focused professional looking to build their career while enjoying a premium relocation package and the vibrant, growing market for jobs in Bulgaria.

Requirements

Native or fluent Dutch (spoken and written).
Valid EU passport (mandatory).
Strong proficiency in written and spoken English for internal communications.
A solution-oriented mindset with excellent problem-solving skills.
Ability to thrive in an on-site, fast-paced professional environment in Sofia.

Nice To Haves

Prior experience in the Customer Support Services industry is highly preferred.

Responsibilities

Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest service standards in the Customer Support Services sector.
Resolve complex inquiries via phone, email, and chat with precision and cultural nuance.
Maintain detailed and accurate records of customer interactions within our CRM systems.
Collaborate with cross-functional teams to escalate and resolve technical or billing-related issues effectively.
Represent the brand voice consistently while upholding the values of the organization.
Contribute to the continuous improvement of support protocols and customer experience initiatives.
Meet and exceed performance KPIs related to response times and customer satisfaction scores.