Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Mercier Consultancy Group • Denmark, WI

12h • Onsite

About The Position

We are currently looking for a talented professional to join a global leader in the financial technology sector for our Danish Speaking Customer Support Analyst – Fintech position in Bulgaria. This unique opportunity allows you to advance your career within the fast-paced FinTech industry while enjoying the vibrant lifestyle offered by one of the most exciting jobs in Bulgaria.

Requirements

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the FinTech industry and digital financial products.
• Excellent communication skills and a customer-centric mindset, making you an ideal candidate for Danish-speaking jobs.
• Professional proficiency in English to collaborate within our multinational office environment.
• Proven ability to adapt to new technologies and fast-paced digital work environments.

Responsibilities

• Provide high-level assistance to Danish-speaking clients regarding complex financial transactions and platform inquiries.
• Ensure compliance with all FinTech industry regulatory standards while resolving account-related issues.
• Troubleshoot technical queries related to digital payment gateways and financial software functionality.
• Maintain meticulous documentation of customer interactions within our CRM to ensure seamless service delivery.
• Collaborate with international teams to optimize user experience and financial product adoption in the Danish market.
• Stay updated on emerging FinTech trends to provide proactive support and value-added insights to our premium client base.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed