German-Speaking Customer Support Advisor | Telecommunications (m,f) anywhere in Bulgaria
About The Position
We are partnering with a leading international customer experience provider to recruit German-speaking Customer Support Advisors for a telecommunications project in Bulgaria. This is a remote position within Bulgaria, combining customer service, technical troubleshooting, and light sales. You’ll support German-speaking customers with their mobile services, billing questions, and technical issues while identifying opportunities to recommend suitable additional products. Important: While the role is remote, candidates must be available to complete 1 week of on-site nesting in Varna after the initial remote training period. The role operates Monday to Friday, 40 hours per week, with rotating shifts between 09:00 and 19:00.
Requirements
- German C1
- English B1 or above
- High school diploma or equivalent
- Excellent communication and problem-solving skills
- Customer-focused and comfortable handling complaints
- Interest in troubleshooting and technical support
- Based in Bulgaria or willing to relocate
Nice To Haves
- Previous customer service or contact centre experience is an advantage, but not required
Responsibilities
- Support German-speaking customers via phone and email
- Resolve technical, billing, and general service enquiries
- Handle complaints professionally and ensure timely resolution
- Troubleshoot customer issues and escalate more complex cases when necessary
- Accurately document customer interactions and relevant information
- Identify opportunities to recommend and cross-sell suitable products and services
- Deliver a consistently high-quality customer experience while meeting performance standards
Benefits
- Remote working model within Bulgaria, with only 1 week of mandatory on-site nesting in Varna
- Indefinite employment contract
- Competitive salary plus performance bonus
- Uncapped sales bonus, averaging approximately €200/month
- Relocation package for eligible EU citizens, including transportation reimbursement and a €260/month accommodation allowance for the first 3 months
- Meal allowance
- Private health insurance
- Multisport and/or Coolfit card
- Access to an online learning platform
- Monday to Friday schedule – weekends off
- Comprehensive training and long-term career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
