German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a German Speaking Travel Support Advisor position in Bulgaria. This role is perfect for a customer-focused individual who is passionate about the tourism industry and eager to deliver exceptional service while enjoying a complete relocation experience to one of Europe's most dynamic cities.

Requirements

• Native or fluent German (spoken and written) is absolutely essential for this role.
• Previous experience in travel or customer service is highly preferred.
• Excellent communication skills and a passion for global travel.
• Comfortable navigating digital booking platforms and CRM software.
• Valid EU passport or right to work in Bulgaria.
• A proactive attitude towards relocating for the German Speaking Travel Support Advisor position in Bulgaria.

Responsibilities

• Deliver premium support to German-speaking travelers regarding booking inquiries, reservation changes, and itinerary management.
• Expertly handle travel-related queries via phone, email, and live chat to ensure seamless customer experiences.
• Collaborate with global travel partners to troubleshoot booking issues and provide real-time solutions for international clients.
• Maintain a high level of product knowledge within the fast-paced travel industry to provide accurate advice and recommendations.
• Process travel refunds, cancellations, and rebooking requests with precision and empathy.
• Represent the brand with professionalism, ensuring high satisfaction scores in a travel support environment.
• Contribute to team goals by achieving performance KPIs linked to quality service and efficient ticket resolution.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Attractive Monthly Performance Bonus
• Opportunities for career growth and professional development within our global network

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed