German Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career solutions that foster long-term professional growth and organizational success. We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment within the customer support services industry, offering a comprehensive relocation package for those seeking one of the most exciting German-speaking jobs in the heart of Sofia.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills with a customer-centric mindset.
• Proven ability to work effectively in a dynamic, on-site environment.
• A proactive approach to problem-solving and a passion for technology.

Nice To Haves

• Previous experience in the customer support services industry is considered a significant advantage.

Responsibilities

• Deliver exceptional omnichannel support to German-speaking clients, ensuring high levels of customer satisfaction.
• Resolve complex inquiries through phone, email, and live chat within the fast-growing customer support services sector.
• Maintain detailed records of customer interactions to ensure data accuracy and improve support processes.
• Collaborate with international teams to meet and exceed predefined service level agreements (SLAs).
• Stay updated on product knowledge and internal support tools to provide accurate technical or general assistance.
• Contribute to the positive reputation of the company by consistently embodying professional excellence in every interaction.
• Participate in regular team briefings to align on quality standards and operational goals.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training to ensure you hit the ground running.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all successful candidates.
• Monthly Performance Bonus linked to your productivity and service quality.
• Career development paths and professional advancement opportunities within one of the best German-speaking jobs available.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed