About The Position

Mercier Consultancy Group is seeking a detail-oriented professional to fill the German Speaking Labelling Specialist position in Bulgaria. This role is a vital component of our Customer Support Services department, ensuring linguistic accuracy and data integrity to uphold the highest quality standards for our global partners. The position involves analyzing and categorizing incoming data streams, applying linguistic expertise to label datasets in German, and collaborating with cross-functional teams to resolve discrepancies. Maintaining high productivity levels is key, with opportunities for performance bonuses. The role also requires staying updated on product knowledge and service policies, contributing to quality control improvements, and ensuring strict adherence to data privacy and security protocols.

Requirements

  • Native or fluent German (spoken and written) is mandatory for this role.
  • Valid EU passport or a valid work permit for Bulgaria.
  • Exceptional attention to detail and a high degree of linguistic accuracy.
  • Proficiency in computer literacy and comfort with data management tools.
  • A proactive attitude and a desire to excel in international German-speaking jobs.

Nice To Haves

  • Previous experience in a Customer Support Services environment is considered a distinct advantage.

Responsibilities

  • Analyze and categorize incoming data streams within our Customer Support Services workflow to ensure accurate indexing.
  • Apply linguistic expertise to label datasets in German, adhering to strict client guidelines and precision standards.
  • Collaborate with cross-functional teams to identify and resolve discrepancies in automated customer support interactions.
  • Maintain high productivity levels to meet daily targets, qualifying you for a recurring monthly performance bonus.
  • Stay updated on product knowledge and service policies to provide contextually accurate labelling.
  • Contribute to the continuous improvement of quality control processes within the Customer Support Services sector.
  • Ensure strict adherence to data privacy and security protocols required for all German-speaking jobs in our portfolio.

Benefits

  • Competitive Monthly Salary reflective of your professional skills.
  • Fully Paid Training to ensure your success from day one.
  • Comprehensive Health Insurance package.
  • Fully Paid Relocation Package (including flight, initial hotel stay, and airport transfer).
  • Attractive Monthly Performance Bonus to reward your hard work.
  • Vibrant, multicultural working environment in the heart of Sofia.
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