German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

We are currently sourcing exceptional talent for a German Speaking iRobot Support Specialist position in Bulgaria, representing a global leader in the consumer electronics sector. This role offers an unparalleled opportunity to advance your career by providing high-level technical assistance and customer care for cutting-edge robotics technology in one of the most vibrant hubs for German-speaking jobs.

Requirements

• Native or fluent German (spoken and written) is required for this role.
• Valid EU passport (mandatory) to facilitate your transition to Bulgaria.
• Strong passion for consumer electronics and a desire to work in the high-tech robotics industry.
• Excellent problem-solving skills and a customer-centric mindset.
• Previous experience in technical support or customer service is highly valued for this German Speaking iRobot Support Specialist position in Bulgaria.

Responsibilities

• Provide expert technical support to German-speaking customers regarding innovative iRobot consumer electronics products.
• Troubleshoot connectivity issues, software updates, and hardware inquiries with precision and efficiency.
• Maintain a high level of customer satisfaction by delivering tailored solutions that reflect the premium nature of the brand.
• Document all customer interactions accurately within the CRM system to ensure seamless service tracking.
• Stay updated on the latest consumer electronics trends and technical specifications of the iRobot product range.
• Collaborate with internal teams to escalate complex technical issues and provide feedback for product improvement.
• Deliver professional and empathetic communication to build long-term brand loyalty among your user base.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on iRobot technologies
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) included to ensure a seamless move.
• Attractive Monthly Performance Bonus based on your individual contribution.
• Opportunities for professional growth among the best jobs in Bulgaria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed