German Speaking CX Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth opportunities within the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every professional we place finds a role that elevates their career and professional trajectory. We are currently seeking a motivated professional for a German Speaking CX Specialist position in Bulgaria. This role is a fantastic opportunity to join a leading organization in the Customer Support Services industry, offering a vibrant work environment and significant growth potential for those searching for the best German-speaking jobs in Europe.
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Proven experience in Customer Support Services or a similar client-facing environment.
- Excellent communication skills and a passion for delivering premium customer experiences.
- Ability to relocate to Sofia for this German Speaking CX Specialist position in Bulgaria.
- High level of professional maturity and the ability to work effectively in an on-site, multicultural team setting.
Responsibilities
- Deliver exceptional customer support via telephone, email, and live chat platforms within the Customer Support Services industry.
- Resolve complex client inquiries by providing accurate, timely, and empathetic solutions.
- Maintain detailed customer records and documentation in our internal CRM systems to ensure high-quality service standards.
- Collaborate with international teams to optimize communication workflows and improve overall client satisfaction metrics.
- Identify opportunities to provide added value to customers through proactive service and product education.
- Stay updated on service protocols and industry trends to remain a subject matter expert in our customer support operations.
- Contribute to the success of the department by hitting individual and team targets in our fast-paced Sofia headquarters.
Benefits
- Competitive Monthly Salary
- Fully Paid Training programs to ensure your success in the Customer Support Services industry.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless.
- Monthly Performance Bonus linked to your individual and team targets.
- Career development pathways and a supportive corporate culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
