German Speaking Support Specialist - Night Shifts - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated German Speaking Support Specialist to join their team for night shifts in Bulgaria. This role is within the customer support services industry and offers an opportunity to utilize language skills while experiencing an expatriate lifestyle in a growing European tech hub.

Requirements

• Native or fluent German (spoken and written) is strictly required for this position.
• Valid EU passport (mandatory).
• Ability to thrive in a night shift schedule and work independently with high attention to detail.
• Excellent problem-solving skills and a strong aptitude for learning new software tools.
• Cultural adaptability to integrate successfully into one of the most exciting German-speaking jobs available in Sofia.

Nice To Haves

• Previous experience in customer support services or a high-volume call center environment is highly preferred.

Responsibilities

• Deliver exceptional omnichannel support to German-speaking clients, maintaining the highest quality standards within the customer support services industry.
• Efficiently resolve complex customer queries via phone, email, and live chat during night shift hours.
• Ensure accurate documentation of all customer interactions in the company CRM system.
• Collaborate with cross-functional teams to escalate critical technical issues and provide feedback for service improvement.
• Uphold the brand reputation by maintaining a professional, empathetic, and solution-oriented tone in all German language communications.
• Achieve daily and monthly performance metrics to ensure maximum client satisfaction and operational efficiency.
• Participate in ongoing training sessions to stay updated on product developments and internal support protocols.

Benefits

• Competitive Monthly Salary with attractive night shift premiums.
• Fully Paid Training to ensure you feel confident and ready to succeed.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Monthly Performance Bonus linked to your individual targets.
• Professional growth opportunities within the global customer support services sector.
• Team-building events and social perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed