French Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the global Customer Support Services industry. We take pride in our bespoke approach, ensuring that our candidates secure career-defining roles while enjoying a seamless transition into their new professional environments. We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to excel in the Customer Support Services sector while enjoying a sophisticated lifestyle in one of Europe’s most vibrant capitals, supported by our comprehensive relocation assistance.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong problem-solving skills with a background or interest in the Customer Support Services industry.
• Excellent interpersonal skills and a professional attitude toward client engagement.
• Ability to thrive in an on-site, fast-paced international office environment in Sofia.
• Commitment to excellence and a drive to succeed in one of the most sought-after French-speaking jobs in Europe.

Responsibilities

• Provide high-level assistance to French-speaking clients as part of our specialized Customer Support Services team.
• Analyze client issues to provide accurate, efficient, and professional technical or service solutions.
• Maintain a high standard of communication, ensuring all interactions reflect the premium quality associated with Mercier Consultancy Group.
• Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience.
• Utilize internal CRM systems to accurately document inquiries and resolutions in accordance with industry best practices.
• Participate in ongoing training sessions to stay updated on the latest trends and tools within the Customer Support Services sector.
• Contribute to team targets by maintaining high performance metrics and consistent quality scores.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed