Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking an Italian Speaking Solutions Consultant for a role in Sofia, Bulgaria. This position is within the Customer Support Services industry and involves providing support to the Italian-speaking user base of a global client. The role requires delivering professional and empathetic support, analyzing customer issues, documenting interactions, and collaborating with international teams.

Requirements

• Native or fluent Italian (spoken and written) is absolutely essential for this role.
• Valid EU passport or a valid Bulgarian work permit.
• Strong communication and interpersonal skills, ideal for a fast-paced Customer Support Services environment.
• A proactive problem-solver with a passion for assisting others and a customer-centric mindset.
• Comfortable working in a diverse, international office environment in Sofia.

Responsibilities

• Deliver professional and empathetic support to customers via phone, email, and live chat within the Customer Support Services sector.
• Analyze complex customer issues and provide effective, high-quality solutions to ensure maximum satisfaction.
• Maintain accurate records of customer interactions and service documentation in our internal CRM systems.
• Collaborate with international team members to share best practices and improve service delivery standards.
• Stay updated on product knowledge and service policies to provide accurate information to end-users.
• Represent the company brand with professionalism, ensuring each interaction reflects our commitment to excellence in the Customer Support Services industry.
• Meet and exceed performance targets and KPIs as defined by the department, qualifying for additional monthly performance bonuses.

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Fantastic career progression opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed