Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for the Polish Speaking Solutions Consultant position in Bulgaria, based in Sofia. This role offers an opportunity to advance your career in customer support services with a comprehensive relocation package. The position involves delivering expert-level support, utilizing Polish language skills for communication, analyzing customer issues, collaborating with international teams, identifying service improvements, and managing documentation.

Requirements

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to collaborate within our international team.
• Strong problem-solving skills and a passion for excellence within the customer support services industry.
• Willingness to relocate to Sofia for this Polish Speaking Solutions Consultant position in Bulgaria.

Nice To Haves

• Previous experience in a client-facing or support role is considered a significant advantage.

Responsibilities

• Deliver expert-level support to customers, ensuring satisfaction and efficient resolution of all service-related inquiries.
• Utilize proficiency in Polish to provide high-quality communication across various channels within the customer support services environment.
• Analyze complex customer issues and provide tailored, professional solutions that align with company service standards.
• Collaborate with international teams to maintain quality metrics and operational excellence in our Sofia office.
• Proactively engage with customers to identify potential service improvements and ensure a seamless brand experience.
• Manage documentation and reporting tasks accurately to contribute to the ongoing success of our customer support services operations.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Excellent professional growth prospects for one of the leading Polish-speaking jobs in Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed