Polish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d•Onsite

About The Position

Mercier Consultancy Group is seeking a Polish Speaking Support Specialist to work in Sofia, Bulgaria. This role involves providing high-quality technical and functional support to Polish-speaking customers, ensuring customer satisfaction, and collaborating with international teams. It's an opportunity to advance your career in a dynamic customer support services environment.

Requirements

Native or fluent Polish (spoken and written).
Valid EU passport (mandatory for relocation to Bulgaria).
Strong proficiency in English to facilitate team communication.
Availability to work on-site in Sofia, Bulgaria.

Nice To Haves

Previous experience in customer support services or a similar client-facing role is highly desirable.
Excellent problem-solving skills and a customer-centric attitude.

Responsibilities

Provide high-quality technical and functional support to Polish-speaking customers across multiple communication channels.
Ensure customer satisfaction by resolving complex inquiries within the customer support services sector.
Maintain accurate records of customer interactions and service documentation.
Collaborate with international teams to optimize support workflows and communication standards.
Stay updated on product knowledge to provide accurate and efficient troubleshooting advice.
Act as a brand ambassador, ensuring professional representation of the company in every interaction.
Contribute to the continuous improvement of support protocols within the organization.