Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for a Polish Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to advance their career within the Customer Support Services industry while enjoying the vibrant lifestyle offered by one of the most exciting jobs in Bulgaria. The role involves acting as the primary point of contact for Polish-speaking clients, analyzing client needs to provide tailored solutions, and resolving complex inquiries through various channels. It also requires maintaining detailed records, collaborating with international teams, and utilizing product knowledge for troubleshooting and guidance. Participation in feedback sessions for continuous growth is also expected.

Requirements

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Exceptional communication skills, with a focus on delivering high-quality Customer Support Services.
• Strong problem-solving abilities and a service-oriented mindset.
• Proven ability to work effectively in a fast-paced, multi-cultural environment in Bulgaria.

Nice To Haves

• Previous experience in a contact center or service-led industry is highly preferred.

Responsibilities

• Act as the primary point of contact for Polish-speaking clients, ensuring excellence in all Customer Support Services interactions.
• Analyze client needs to provide tailored solutions, maintaining the high service standards of our consultancy partners.
• Resolve complex inquiries through various channels, including phone, email, and live chat platforms.
• Maintain detailed records of customer interactions to contribute to the ongoing improvement of support processes.
• Collaborate with international teams to meet and exceed performance KPIs and quality benchmarks.
• Utilize deep product knowledge to troubleshoot issues and offer proactive, value-added guidance to end-users.
• Participate in regular feedback sessions to foster a culture of continuous growth and development within the support unit.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed