Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is seeking a dedicated professional to join their team in Sofia, Bulgaria, for the Estonian Speaking Solutions Consultant position. This role offers an opportunity to advance a career in the Customer Support Services industry while experiencing the lifestyle of a European business hub. The consultant will act as the primary point of contact for Estonian-speaking clients, providing high-quality support, resolving complex inquiries and technical issues, and maintaining detailed documentation of customer interactions. Collaboration with international teams to optimize support workflows and enhance client experience is key. The role also involves representing the company brand with professionalism and linguistic precision in Estonian communications, contributing to the success of Estonian-speaking jobs by meeting performance targets and service level agreements, and participating in ongoing product training.

Requirements

• Native or fluent Estonian (spoken and written) is mandatory.
• Valid EU passport (mandatory) for seamless relocation to Bulgaria.
• Proven experience in a professional customer-facing or support environment.
• Excellent communication skills and an ability to thrive in a multicultural environment.
• Strong proficiency in English for inter-office collaboration.
• Commitment to relocating for this Estonian Speaking Solutions Consultant position in Bulgaria.

Responsibilities

• Act as the primary point of contact for Estonian-speaking clients, providing high-quality support within the Customer Support Services sector.
• Resolve complex customer inquiries and technical issues with a solutions-oriented mindset.
• Maintain detailed documentation of customer interactions to ensure quality assurance in service delivery.
• Collaborate with international teams to optimize support workflows and improve the overall client experience.
• Represent the company brand with professionalism and linguistic precision in all Estonian communications.
• Contribute to the success of Estonian-speaking jobs by consistently hitting performance targets and service level agreements.
• Participate in ongoing product training to remain an expert resource for your client base.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed