Estonian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated candidate for an Estonian Speaking Support Specialist position in Sofia, Bulgaria. This role offers an exceptional opportunity for those looking to advance their career in the Customer Support Services industry while enjoying the vibrant lifestyle offered by one of the most exciting hubs for jobs in Bulgaria. The position involves providing high-quality support to customers via phone, email, and live chat, resolving complex inquiries and technical issues, maintaining detailed records, and acting as a brand ambassador for international clients.

Requirements

• Native or fluent Estonian (spoken and written) is mandatory.
• Valid EU passport (mandatory) to facilitate your transition to this Estonian speaking Support Specialist position in Bulgaria.
• Proficiency in English to collaborate with our multicultural team.
• Excellent problem-solving skills and a high degree of digital literacy.

Nice To Haves

• Previous experience in a professional Customer Support Services environment is considered a distinct advantage.
• Strong communication skills and a passion for helping others.

Responsibilities

• Provide high-quality support to customers via phone, email, and live chat, ensuring satisfaction in the Customer Support Services sector.
• Resolve complex inquiries and technical issues with a professional and empathetic tone.
• Maintain detailed records of all customer interactions in our internal CRM system.
• Act as a primary brand ambassador for our international clients, upholding the highest standards of service.
• Collaborate with cross-functional teams to identify and escalate critical trends or system errors.
• Contribute to the success of the department by consistently meeting individual and team KPIs.
• Participate in ongoing training to master new products and support workflows.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) for those starting new jobs in Bulgaria.
• Performance-based Monthly Bonus scheme.
• €1,500 Signing Bonus (one-time) for new hires.
• Opportunity for long-term professional growth within a global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed