Italian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Italian Speaking Support Specialist to join their team in Bulgaria. This role is ideal for a customer-centric individual passionate about delivering exceptional service in the Customer Support Services industry, with the added benefit of a fully supported relocation experience. The position is based in Sofia, Bulgaria.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Excellent communication and interpersonal skills, essential for success in Italian-speaking jobs.
• Proven experience in a customer-facing role, ideally within the Customer Support Services sector.
• Ability to work on-site in Sofia, Bulgaria, and integrate into a multicultural team.
• Strong problem-solving skills and a high level of patience and empathy.

Responsibilities

• Provide high-quality support to Italian-speaking clients through phone, email, and live chat channels.
• Resolve complex customer inquiries and technical issues with a focus on first-contact resolution.
• Maintain accurate records of customer interactions within the company’s CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction metrics.
• Stay updated on the latest products and services to provide accurate and relevant assistance to users.
• Contribute to a positive team culture by sharing knowledge and best practices within the Customer Support Services department.
• Consistently meet individual and team performance targets to ensure service excellence.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel upon arrival)
• Monthly Performance Bonus linked to individual KPIs
• Opportunities for career growth and professional development in an international firm.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed