Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking a passionate professional for the Italian Speaking Player Support Specialist position in Bulgaria, specifically tailored for the fast-paced Gaming & Esports industry. This role is a perfect match for those seeking Italian-speaking jobs in an international hub, offering a dynamic environment where you will serve as the voice of global gaming brands.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Exceptional communication skills and a professional, problem-solving mindset.
• Ability to relocate to Sofia for this Italian Speaking Player Support Specialist position in Bulgaria

Nice To Haves

• Previous experience in customer support or the gaming industry is considered a strong advantage.

Responsibilities

• Provide world-class technical and account support to players via chat, email, and social media channels.
• Ensure an immersive and positive customer experience that aligns with the high standards of the Gaming & Esports sector.
• Troubleshoot in-game technical issues, payment queries, and account security matters for Italian-speaking users.
• Act as a brand ambassador for high-profile gaming titles, maintaining deep knowledge of game mechanics and updates.
• Escalate critical technical bugs to development teams to ensure seamless gameplay for the global community.
• Contribute to the continuous improvement of support protocols within the Gaming & Esports vertical.
• Drive player satisfaction scores by delivering prompt, empathetic, and expert solutions in Italian.

Benefits

• Competitive Monthly Salary
• Fully Paid Training in Gaming & Esports industry standards.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria.
• Monthly Performance Bonus linked to service excellence.
• Access to world-class office facilities and a vibrant international community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed