French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d•Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic French Speaking Player Support Specialist to provide world-class assistance within the fast-paced Gaming & Esports industry in Bulgaria. This is a unique opportunity to join one of the most exciting French-speaking jobs in the region and elevate your professional journey in a vibrant, international environment.

Requirements

Native or fluent French (spoken and written) is mandatory for this role.
Valid EU passport (mandatory).
Demonstrable passion for the Gaming & Esports industry, including a solid understanding of current titles and trends.
Exceptional communication skills with the ability to handle high-pressure situations with empathy and precision.
Commitment to excellence and a desire to build a long-term career through these prestigious jobs in Bulgaria.
Proficiency in English to ensure seamless communication within our diverse international team.

Responsibilities

Act as the primary point of contact for players, ensuring an elite experience within the Gaming & Esports ecosystem.
Resolve technical queries, account issues, and billing concerns with a high degree of professionalism and efficiency.
Maintain deep knowledge of game mechanics, tournament structures, and platform updates to provide expert guidance.
Provide proactive community support to foster engagement and loyalty among the Francophone player base.
Collaborate with internal quality assurance and development teams to relay critical user feedback.
Utilize sophisticated CRM tools to document interactions and track performance metrics accurately.
Ensure compliance with security protocols to maintain the integrity of the gaming platform and player data.