Italian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for the Italian Speaking Fitbit Products Support Specialist position in Bulgaria. This role within the Fitness & Wellness industry involves providing technical support to health-conscious users, ensuring they stay connected to their fitness journey through innovative wearable technology.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Strong proficiency in English to engage with our global, multicultural office environment in Sofia.
• Genuine passion for the Fitness & Wellness industry and active interest in wearable health technology.
• Excellent communication and problem-solving skills, with a focus on empathy and efficiency.
• Valid EU passport or valid residency status to work in Bulgaria.

Nice To Haves

• Previous experience in technical support or customer service is considered an advantage.

Responsibilities

• Provide expert troubleshooting and technical support for Fitbit devices via phone, email, and chat for the Italian market.
• Assist customers with the setup, synchronization, and feature utilization of their fitness wearables and mobile application.
• Maintain high levels of customer satisfaction by delivering personalized, solution-oriented support in the Fitness & Wellness sector.
• Document and track customer inquiries and hardware issues within our global CRM system to ensure continuous service improvement.
• Educate users on how to maximize the value of their Fitbit trackers to reach their personal health and wellness goals.
• Collaborate with international teams to identify emerging product trends and improve the overall user experience.

Benefits

• Competitive Monthly Salary
• Attractive Monthly Performance Bonus linked to service quality metrics.
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation provided).
• Comprehensive professional training on fitness technology and customer experience standards.
• Extensive health insurance coverage and wellness benefits.
• Career development opportunities within one of the most sought-after Italian-speaking jobs in Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed