Norwegian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Norwegian Speaking Fitbit Products Support Specialist position in Bulgaria. This role is perfect for a fitness enthusiast who wants to combine their passion for the wellness industry with a high-impact support role in a vibrant European capital. The position involves providing world-class customer support to Norwegian-speaking users regarding their Fitbit wearable devices, troubleshooting technical issues, and guiding users through app integration. The goal is to maintain high levels of customer satisfaction and contribute to improving the user experience by identifying and escalating technical trends.

Requirements

• Native or fluent Norwegian (spoken and written).
• Valid EU passport (mandatory).
• A genuine passion for fitness, wellness, and consumer health technology.
• Strong problem-solving skills and a technical aptitude for smart devices.
• Excellent communication skills, both in Norwegian and English.
• Eagerness to relocate to Sofia for this premier opportunity.

Responsibilities

• Provide world-class customer support to Norwegian-speaking users regarding their Fitbit wearable devices.
• Troubleshoot technical connectivity, software synchronization, and hardware issues to help users stay active in the fitness and wellness industry.
• Guide users through the integration of the Fitbit app with health tracking and fitness goals.
• Maintain high levels of customer satisfaction by delivering accurate, empathetic, and efficient solutions.
• Identify and escalate complex technical trends to the relevant product departments to improve the overall user experience.
• Stay up-to-date with the latest developments in the fitness technology sector to provide expert-level guidance.
• Contribute to a positive, health-conscious office culture.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• An opportunity to build your career in one of the leading fitness and wellness companies globally.
• Professional development and career progression within Mercier Consultancy Group.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed