Portuguese Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking exceptional candidates for the Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria. This role is ideal for a fitness enthusiast looking to combine their passion for wellness technology with a professional career in one of Europe's most dynamic job markets. The position involves providing world-class customer support for fitness tracking devices and wellness applications in Portuguese, assisting customers with technical troubleshooting, device synchronization, and health data interpretation. The role also requires acting as a brand ambassador, documenting customer interactions, identifying trends in user feedback, and maintaining in-depth knowledge of health and wellness technology products.
Requirements
- Native or fluent Portuguese (spoken and written).
- Valid EU passport (mandatory).
- Proven passion for the Fitness & Wellness industry and active interest in wearable technology.
- Strong interpersonal skills with a patient and empathetic approach to problem-solving.
- Excellent English proficiency to interact within our international team in Sofia.
Nice To Haves
- Previous experience in technical support or customer service is highly advantageous.
Responsibilities
- Provide world-class customer support to users of fitness tracking devices and wellness applications in Portuguese.
- Assist customers with technical troubleshooting, device synchronization, and health data interpretation.
- Act as a brand ambassador for the Fitness & Wellness industry, promoting a healthy and active lifestyle.
- Document customer interactions accurately within the CRM to improve service quality and user satisfaction.
- Identify trends in user feedback regarding wearable fitness technology to provide insights to product development teams.
- Maintain deep knowledge of current and upcoming products in the health and wellness technology landscape.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training on industry-leading wearable products.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria.
- Attractive Monthly Performance Bonus based on quality of service.
- Access to professional development programs and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
