German Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a German Speaking Support Specialist to work in Sofia, Bulgaria. This role involves providing high-quality technical and functional support to customers via phone, email, and live chat, resolving complex inquiries, documenting customer interactions, collaborating with international teams, and achieving KPIs. The position requires staying updated on product developments and fostering professional relationships. This is an opportunity to join an industry-leading team and provide world-class assistance to a diverse European client base.

Requirements

• Native or fluent German (spoken and written) is strictly required for this position.
• Valid EU passport (mandatory for employment in this jurisdiction).
• Excellent communication and interpersonal skills, ideally developed within the Customer Support Services industry.
• A proactive, problem-solving mindset with the ability to navigate fast-paced environments.
• Commitment to relocating to our modern office facilities in Sofia, Bulgaria.

Nice To Haves

• Previous experience in customer-facing roles is considered an advantage for this German-speaking job.

Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Maintain excellence in the Customer Support Services sector by resolving complex inquiries with speed and precision.
• Document customer interactions within the CRM system to ensure accurate reporting and service improvements.
• Collaborate with international teams to share best practices and optimize support workflows for German-speaking markets.
• Achieve individual and team-based KPIs, consistently striving for the highest levels of customer satisfaction.
• Stay updated on product developments and service policies to provide accurate information to all clients.
• Foster professional relationships with partners, contributing to the reputation of excellence synonymous with jobs in Bulgaria.

Benefits

• Competitive Monthly Salary reflective of your professional experience.
• Fully Paid Training programs to ensure your success in the role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Monthly Performance Bonus linked to your success as a German Speaking Support Specialist.
• One-time €1,500 Signing Bonus for all successful new hires.
• Modern, social, and inclusive workspace culture in the heart of the city.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed