German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a German Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals aiming to advance their careers in customer support services while embracing an expatriate lifestyle in a growing European tech hub.

Requirements

Native or fluent German (spoken and written) is mandatory for this role.
Valid EU passport or a valid work permit for Bulgaria.
Strong problem-solving skills and a solution-oriented mindset.
Excellent communication skills and the ability to thrive in a multicultural team environment.
A genuine interest in relocation and pursuing international career opportunities in Bulgaria.

Nice To Haves

Previous experience in customer support services or a client-facing environment is highly preferred.

Responsibilities

Provide high-quality technical and account support to German-speaking clients, ensuring optimal satisfaction.
Analyze complex customer inquiries and provide efficient, expert solutions within the customer support services framework.
Maintain accurate documentation of client interactions and resolution steps in the company CRM.
Collaborate with cross-functional departments to refine service protocols and enhance the overall customer journey.
Ensure compliance with internal quality standards and key performance indicators (KPIs) within the service delivery team.
Act as a brand ambassador, representing the company with professionalism and linguistic precision.
Participate in ongoing training to stay updated on product developments and best practices for German-speaking jobs in the industry.