German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a German Speaking B2B Solutions Consultant for the Customer Support Services sector in Sofia, Bulgaria. This role involves high-level B2B consulting, professional growth, and working in a dynamic European hub for German-speaking jobs. The position requires acting as a primary point of contact for corporate clients, managing complex inquiries, resolving technical or operational challenges, cultivating client relationships, collaborating with cross-functional departments, maintaining documentation, analyzing market trends, and representing the company professionally.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate seamless onboarding and relocation.
• Proven experience in Customer Support Services or a similar B2B consultancy environment.
• Strong communication and interpersonal skills, with the ability to influence and support diverse stakeholders.
• Excellent proficiency in English to collaborate within our multinational team.
• Commitment to relocate to Sofia for this German Speaking B2B Solutions Consultant position in Bulgaria.

Responsibilities

• Act as the primary point of contact for corporate clients, providing expert guidance and high-level support within the Customer Support Services sector.
• Manage complex B2B inquiries and resolve technical or operational challenges with a solution-oriented mindset.
• Cultivate long-term professional relationships to ensure high client satisfaction and retention.
• Collaborate with cross-functional departments to refine service processes and enhance the overall client experience.
• Maintain meticulous documentation of client interactions and solutions within the internal management system.
• Analyze market trends and client feedback to contribute to the continuous improvement of B2B service offerings.
• Represent the company with the highest degree of professionalism, upholding the standard expected of a premium consultant.

Benefits

• Competitive Monthly Salary package tailored to your experience.
• Fully Paid Training to ensure your success in the role.
• Comprehensive Health Insurance and private medical coverage.
• Fully Paid Relocation Package including flight, airport transfer, and temporary hotel accommodation.
• Generous Monthly Performance Bonus based on meeting key service metrics.
• €1,500 Signing Bonus (one-time) for all successful new hires.
• Team-building events and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed