German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated individual to join their team as a German Speaking Client Solutions Consultant in Bulgaria. This role is ideal for individuals looking for German-speaking opportunities within a professional setting, offering the chance to excel in Customer Support Services while enjoying a high quality of life. The position involves providing high-quality support to German-speaking clients, resolving complex inquiries, collaborating with cross-functional departments, and maintaining detailed records.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with an international team.
• Strong problem-solving skills and a passion for providing exceptional Customer Support Services.
• Ability to work effectively in an on-site, fast-paced professional environment.
• Valid EU passport (mandatory) to facilitate seamless relocation.

Nice To Haves

• Previous experience in client-facing roles is considered an advantage for those pursuing jobs in Bulgaria.

Responsibilities

• Provide high-quality support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries efficiently to maintain high levels of customer satisfaction within the Customer Support Services industry.
• Collaborate with cross-functional departments to ensure seamless service delivery for all clients.
• Maintain detailed records of client interactions in the company CRM database.
• Stay updated on product knowledge and service policies to provide accurate and reliable assistance.
• Participate in ongoing training sessions to enhance communication skills and technical proficiency.
• Contribute to the positive team culture that defines Mercier Consultancy Group's operations in Bulgaria.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Excellent career progression within the international Customer Support Services industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed